Privacy Policy

1. Introduction

Welcome to GrowX.

This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our platform.

By using our services, you agree to this Privacy Policy and our Terms & Conditions.

If you do not agree, please do not use our platform.

2. Services & Scope of Data Processing

GrowX provides tools for:

1. WhatsApp marketing automation
2. Chatbot creation and management
3. Customer communication and engagement
4. Campaign and contact management

To provide these services, we may collect and process certain personal and technical data as described below.

3. Information We Collect

To operate our platform, we may collect:

a) Personal Information

1. Name
2. Email address
3. Phone number
4. Billing details
5. Company information

b) Account & Usage Data

1. Login credentials
2. Platform activity
3. Messaging activity (metadata only, unless required for service functionality)

c) Technical Data

1. IP address
2. Device and browser information
3. Cookies and tracking technologies

4. Acceptable Use & Data Responsibility

In line with our Terms & Conditions, you agree that:

1. You will not use the platform to send spam or unsolicited messages
2. You will not misuse personal data or violate applicable laws
3. You will not process data for fraudulent or harmful purposes

You are solely responsible for:

1. The data you upload, store, or process
2. Ensuring you have obtained proper consent from your users
3. Complying with all applicable data protection and privacy laws

GrowX does not control how you use your customer data.

5. WhatsApp & Third-Party Data Processing

Our platform may integrate with services provided by Meta Platforms, including the WhatsApp Business API.

By using these integrations:

1. You agree to comply with all applicable third-party policies
2. Message delivery and processing depend on external systems
3. Data may be transmitted through third-party infrastructure

GrowX is not responsible for actions taken by third-party providers, including account restrictions or bans.

6. Payments & Billing Data

When processing payments:

1. Billing information is collected and handled securely
2. Payments are processed via trusted third-party providers
3. We do not store full payment details unless necessary

Payment-related data is used only for billing and subscription management.

7. Data Usage & Privacy

We use collected data to:

1. Provide and operate our services
2. Manage accounts and subscriptions
3. Improve platform performance
4. Communicate updates and support

By using our platform, you agree to:

1. The collection, storage, and processing of your data
2. The use of your data for service-related purposes

This aligns with your obligations under our Terms & Conditions.

8. Data Retention

We retain your data only as long as necessary to:

1. Provide our services
2. Comply with legal obligations
3. Resolve disputes

You may request deletion of your data at any time.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

1. Secure servers and encryption
2. Access control systems
3. Monitoring and security practices

However, no system can guarantee complete security.

10. Limitation of Liability (Data)

In alignment with our Terms & Conditions:

GrowX shall not be liable for:

1. Loss of data
2. Unauthorized access caused by user negligence
3. Indirect or consequential damages

You use the platform and manage data at your own risk.

11. Termination & Data Handling

If your account is suspended or terminated:

1. Your access to the platform will be revoked
2. Your data may be deleted or retained as required by law

You are responsible for exporting your data before termination if needed.

12. Changes to This Policy

We may update this Privacy Policy at any time.

Continued use of the platform means you accept the updated Privacy Policy and Terms & Conditions.