X360 September 2026: What’s New?
The September 2026 X360 update introduces several improvements focused on media storage, migration flexibility, WhatsApp automation, and AI efficiency.
The release includes four major new capabilities:
Cloud Storage with AWS S3 and Cloudflare R2
Public and Private Bucket support
Cloud-to-Local Media Synchronization
Reusable WhatsApp Bot Flow Library
In addition, the X360 AI Assistant has been optimized to use approximately 79% fewer tokens per reply, while maintaining the stated response quality.
Together, these updates help businesses manage growing amounts of WhatsApp media, reuse automation more efficiently, and operate AI-powered conversations with greater resource efficiency.
1. Cloud Storage with AWS S3 & Cloudflare R2
X360 can now store uploaded files and media using cloud storage instead of relying exclusively on the application's local server.
Supported cloud storage options include:
Amazon Web Services (AWS) S3
Cloudflare R2
Cloud Storage can be configured from:
Settings → System Settings → Cloud Storage
Why does this matter?
As businesses increase their use of WhatsApp for marketing, sales and customer service, the amount of media they manage can grow quickly.
Images, videos, documents, brochures, catalogs and other uploaded assets can consume significant local storage.
Cloud storage provides a way to separate media storage from the main application infrastructure, making media management more flexible as the business grows.
Practical example: Real estate
A real estate company may manage:
Property images
Project videos
Floor plans
Brochures
Location documents
Instead of keeping all these assets exclusively on the application's local server, the business can use cloud storage to manage its growing media library.
2. Public & Private Bucket Support
The September update also introduces support for both public and private cloud storage buckets.
Public storage
With public access enabled, files can be served directly from the configured cloud bucket.
This can be useful for assets that are intended for direct delivery or public access.
Private storage
Businesses can keep their bucket private and allow X360 to deliver files through a secure media proxy.
This provides a different approach for businesses that need tighter control over how stored media is accessed.
Why is this useful?
Different businesses have different media requirements.
For example:
E-commerce:
Product images may be suitable for direct delivery.
Education:
Certain documents or uploaded materials may require more controlled access.
Professional services:
Client-related files may benefit from private storage and controlled delivery.
The ability to choose between public and private storage gives businesses more flexibility when designing their media infrastructure.
3. Cloud-to-Local Media Sync
Moving to cloud storage does not necessarily mean abandoning existing files.
X360 now provides Cloud-to-Local Media Sync, allowing businesses to copy existing media between local storage and cloud storage directly from the settings interface.
This supports practical migration scenarios such as:
Local → Cloud
Move existing media to cloud storage.
Cloud → Local
Copy cloud-hosted media back to local storage when required.
Business benefit
This makes storage migration more manageable because businesses can move existing media without treating the migration as a completely new setup.
Example
An established school has accumulated years of:
Admission documents
Marketing images
Event photos
Promotional videos
When the school moves its media storage to the cloud, existing assets can be synchronized rather than manually uploaded again.
4. Bot Flow Library
The X360 update also brings back the Bot Flow Library, providing reusable, ready-made Bot Flow templates.
Instead of creating every automation journey from the beginning, businesses can start from an existing flow and customize it according to their requirements.
Example: Private school
A school could create an admission journey:
New Lead → Welcome → Select Grade → Select Campus → Admission Information → Book Appointment → Sales Team
A reusable Bot Flow can provide the initial structure, while the school customizes the questions, messages and actions.
Why it matters
Reusable flows can help businesses:
Start automation faster
Standardize customer journeys
Reduce repetitive setup
Adapt proven conversation structures
Build different flows for different campaigns
This is particularly useful for businesses running multiple campaigns or serving multiple customer segments.
5. AI Assistant: Approximately 79% Lower Token Usage Per Reply
The September update also includes an optimization to the X360 AI Assistant.
According to the update, token usage per response has been reduced by approximately 79%, with no stated drop in answer quality.
Why does token efficiency matter?
AI-powered customer service can involve a large number of automated responses.
For businesses handling hundreds or thousands of conversations, reducing the amount of processing required per response can improve overall AI usage efficiency.
Example: E-commerce customer service
An online retailer may use the AI Assistant to answer questions such as:
Is this product available?
What are the available sizes?
How long does delivery take?
What is the return policy?
Where is my order?
When these interactions happen at scale, improved token efficiency can become operationally valuable.
Important distinction
The approximately 79% figure refers to token usage per reply, not necessarily a guaranteed 79% reduction in every customer's total AI cost. Actual savings depend on usage volume, conversation length, AI configuration and other factors.
What the September 2026 Update Means for Businesses
The September release focuses primarily on infrastructure efficiency and automation efficiency.
Businesses can now:
Move WhatsApp media to cloud storage.
Choose between public and private bucket access.
Migrate existing media between cloud and local storage.
Start automation from reusable Bot Flows.
Reduce AI token consumption per response.
For growing businesses, these improvements can help create a more flexible foundation for WhatsApp marketing, sales and customer service.
Frequently Asked Questions
What cloud storage does X360 support?
The September 2026 update supports AWS S3 and Cloudflare R2.
Can X360 use private cloud storage?
Yes. Businesses can keep the bucket private and use the X360 media proxy to deliver stored files.
Can existing local media be moved to cloud storage?
Yes. X360 provides Cloud-to-Local Media Sync to copy media between local and cloud storage.
What is the X360 Bot Flow Library?
It is a collection of reusable, ready-made Bot Flow templates that businesses can customize for their own automation scenarios.
How much was AI token usage reduced?
The September update reports approximately 79% lower token usage per AI Assistant reply, with no stated reduction in answer quality.
